PRIVACY POLICY

ZEP MTB CAMPS ("ZEP", "we", "us", "our") is committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy applies to our website www.zepmtbcamps.com (the “Website”), our online programs, and any services provided through the Website.

1. Collection of Personal Information

You can browse much of our Website without providing personal information. We collect personal information only when you:

Register for or purchase courses, camps, or other services;
Sign up for newsletters, promotional communications, or special offers;
Contact us via email, forms, or social media;
Participate in surveys, contests, or community forums.

Typical personal information may include: name, email address, telephone number, billing/shipping address, and payment details.

We may also collect Usage Data, including your IP address, browser type, pages visited, and other technical data to improve Website functionality and user experience. Cookies and similar technologies may be used for analytics, marketing, and functional purposes. You can adjust your browser settings to block cookies, though this may limit certain Website features.

2. Use of Personal Information

We use personal information to:

Process purchases and registrations;
Deliver our programs, courses, and communications;
Personalize content and provide recommendations;
Improve our Website, services, and user experience;
Communicate marketing, promotional, and educational content (only if you have opted in).

We may also use information to develop insights, including through AI-assisted analytics, to enhance coaching programs and content delivery. No AI is used to make decisions about you without your knowledge.

3. Sharing of Personal Information

We do not sell or rent your personal information. We may share information with:

Service providers and contractors assisting with Website operations, payment processing, email communications, and program delivery;
Legal authorities when required by law, to protect the safety of ZEP or its users, or in connection with legal claims;
In the event of a business transfer (sale, merger, or acquisition), where personal information may be part of the assets transferred.

Third-party links on our Website have independent privacy policies. We are not responsible for their practices.

4. Marketing Communications & Opt-Out

You may opt-out of marketing communications at any time via links in emails or by contacting us at info@zepmtbcamps.com. Opting out will not affect delivery of essential program communications.

5. Data Security

We implement reasonable technical and organizational measures to protect personal information. However, no transmission over the Internet is completely secure. We cannot guarantee absolute security and are not liable for unauthorized access or misuse by third parties.

6. Retention of Personal Information

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

7. Children’s Privacy

Our Website and programs are not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.

8. Your Privacy Rights

Depending on your location, you may have rights under privacy laws such as:

Accessing, correcting, or deleting your personal information;
Withdrawing consent for collection or use;
Requesting a copy of information collected about you;
Limiting or objecting to processing, including AI-assisted processing.

To exercise these rights, please contact info@zepmtbcamps.com

9. Use of AI and Analytics

We may use AI and analytics tools to improve program content, analyze trends, and personalize the user experience. These tools are used only to enhance our services and do not make automated decisions about individuals without human review.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated policies will be posted on this page with a revised date. Significant changes may be communicated via email or Website notice.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal information, please contact:

Email: info@zepmtbcamps.com